In Spain, the Ley de Ordenación de la Edificación (Building Regulation Act) has established compulsory warranties to ensure that buildings meet basic requirements with regard to functionality, general safety and structure, fire‐proofing, and use and habitability. Despite this regulatory body's requirements, defects in newly built dwellings remain a pervasive problem, which has resulted in a plethora of complaints to the Instituto Nacional del Consumo (National Institute for Consumers Protection), which deals with consumer protection in Spain. In this paper, a total of 2351 post handover defects derived from four Spanish builders and seven residential developments are classified according to their location, subcontract, and element. The research reveals that the most common defects identified at handover by customers were incomplete tile grouting and incorrect fixtures and fittings in toilets. In addition, failure to apply second coats of paint to walls was deemed a problematic issue. Typical surface/appearance defects were found to include floor or wall unevenness, stains, mess, small cracks and marks mainly caused by lack of protection. In areas where fixture and fittings and finishes were of a similar nature, such as the kitchen and bathroom, defect types also arose. Determining the location, subcontract, and element where defects occur in residential buildings can provide invaluable knowledge about areas where builders are likely to make errors, mistakes or take deliberate short‐cuts during construction. Thus, emphasis on quality control and supervision of subcontract trades, especially in the areas identified, and during the final stages of residential construction are critical to ensure defects are reduced.