Abstract
As projects become more complex and project management more integrated, project-performance measurements must expand. Project-oriented contractors need a unified performance-measurement system that integrates project attributes. A unified system framework is presented that formalizes contractors’ project evaluations and assists in controlling projects during the execution phase. It measures performance of all critical objectives of a project separately, assigns a priority to each using the analytical hierarchy process, then integrates the measurements into a single metric for overall performance. The overall index is based on eight objective project-performance measurements. A case study assessment of an airport rehabilitation project’s performance is presented. This research attempted to expand performance measures to include aspects other than just quantitative (e.g., cost, schedule) information. Soft performance measures (e.g., safety, customer satisfaction) were integrated into the overall project performance and an integrated project-performance index was developed. This approach was applied to a case study in which the researchers worked directly with the company, and the study results showed that the key performance index was easy to implement and achieved practical results.
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Published In
Journal of Management in Engineering
Volume 30 • Issue 6 • November 2014
Copyright
© 2014 American Society of Civil Engineers.
History
Received: May 16, 2013
Accepted: Jan 23, 2014
Published online: Mar 19, 2014
Discussion open until: Aug 19, 2014
Published in print: Nov 1, 2014
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