Some features of the ASCE Shopping cart and login features of the website will be down for maintenance on Sunday, June 16th, 2024, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. During this time if you need immediate assistance at 1-800-548-2723 or [email protected].

Technical Papers
Oct 20, 2021

Investigation and Improvements of the Existing Best-Value Selection Criteria for Elevator Maintenance Contractors

Publication: Journal of Management in Engineering
Volume 38, Issue 1

Abstract

The selection of appropriate maintenance contractors is essential for seamless and uninterrupted availability of elevators. Best value (BV) procurement with well-defined selection criteria results in the successful attainment of project objectives. Therefore, in this research, we first identified the current BV criteria for elevator maintenance contractor (EMC) selection after analyzing requests for proposals (RFPs) using manual content analysis. Detailed examination of the RFPs indicated discrepancies between the actual EMC selection criteria and recommendations in the literature. Besides, the existing criteria did not address the critical factors affecting the performance of elevators, including safety performance, compliance with applicable laws and regulations, availability of service, age of elevators, and availability of spare parts. Thus, to overcome these shortcomings, significant modifications are suggested. It is expected that these recommendations will significantly improve the BV criteria and result in the enhanced future performance of elevators.

Get full access to this article

View all available purchase options and get full access to this article.

Data Availability Statement

Some or all of the data, models, or code that support the findings of this study are available from the corresponding author upon reasonable request.

References

Alhumaidi, H. M. 2015. “Construction contractors ranking method using multiple decision-makers and multiattribute fuzzy weighted average.” J. Constr. Eng. Manage. 141 (4): 04014092. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000949.
Anagnostopoulos, K. P., and A. P. Vavatsikos. 2006. “An AHP model for construction contractor prequalification.” Oper. Res. 6 (3): 333. https://doi.org/10.1007/BF02941261.
Azambuja, M. M., and W. J. O’Brien. 2012. “Rapid assessment and selection of engineered equipment suppliers.” Autom. Constr. 22 (Mar): 587–596. https://doi.org/10.1016/j.autcon.2011.12.004.
Calahorra-Jimenez, M., K. Molenaar, C. Torres-Machi, A. Chamorro, and L. F. Alarcón. 2020. “Structured approach for best-value evaluation criteria: US design–build highway procurement.” J. Manage. Eng. 36 (6): 04020086. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000857.
Cheng, E. W. L., and H. Li. 2004. “Contractor selection using the analytic network process.” Construct. Manage. Econ. 22 (10): 1021–1032. https://doi.org/10.1080/0144619042000202852.
Chiang, F-Y., V. F. Yu, and P. Luarn. 2017. “Construction contractor selection in Taiwan using AHP.” Int. J. Eng. Technol. 9 (3): 211–215.
de Araújo, M. C. B., L. H. Alencar, and C. M. de Miranda Mota. 2017. “Project procurement management: A structured literature review.” Int. J. Project Manage. 35 (3): 353–377. https://doi.org/10.1016/j.ijproman.2017.01.008.
El-Abbasy, M. S., T. Zayed, M. Ahmed, H. Alzraiee, and M. Abouhamad. 2013. “Contractor selection model for highway projects using integrated simulation and analytic network process.” J. Constr. Eng. Manage. 139 (7): 755–767. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000647.
Electrical and Mechanical Services Department. 2020. “Reported lift incidents records.” Accessed February 18, 2021. https://www.emsd.gov.hk/en/lifts_and_escalators_safety/publications/contractors_performance_rating/reported_lift_incident_records/.
El-Sayegh, S. M., M. Basamji, A. Haj Ahmad, and N. Zarif. 2019. “Key contractor selection criteria for green construction projects in the UAE” Int. J. Constr. Manage. 2019: 1–11. https://doi.org/10.1080/15623599.2019.1610545.
Fong, P. S-W., and S. K-U. Choi. 2000. “Final contractor selection using the analytical hierarchy process.” Construct. Manage. Econ. 18 (5): 547–557. https://doi.org/10.1080/014461900407356.
Gransberg, D. D., and R. F. Barton. 2007. “Analysis of federal design-build request for proposal evaluation criteria.” J. Manage. Eng. 23 (2): 105–111. https://doi.org/10.1061/(ASCE)0742-597X(2007)23:2(105).
Hosny, O., K. Nassar, and Y. Esmail. 2013. “Prequalification of Egyptian construction contractors using fuzzy-AHP models.” Eng. Constr. Archit. Manage. 20 (4): 381–405. https://doi.org/10.1108/ECAM-09-2011-0088.
Hosseini, M. R., I. Martek, E. Papadonikolaki, M. Sheikhkhoshkar, S. Banihashemi, and M. Arashpour. 2018. “Viability of the BIM manager enduring as a distinct role: Association rule mining of job advertisements.” J. Constr. Eng. Manage. 144 (9): 04018085. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001542.
Jaskowski, P., S. Biruk, and R. Bucon. 2010. “Assessing contractor selection criteria weights with fuzzy AHP method application in group decision environment.” Autom. Constr. 19 (2): 120–126. https://doi.org/10.1016/j.autcon.2009.12.014.
Kim, G.-H., Y.-B. Lim, S.-M. Bai, J.-C. Kim, and H. T. Lee. 2007. “An Analysis of the Relationship between Elevator Emergency (Entrapment) and Situation Measurement of Sag/Interruptions at the Switchboard.” J. Korean Inst. Illum. Electr. Install. Eng. 21 (4): 36–44. https://doi.org/10.5207/JIEIE.2007.21.4.036.
Koc, K., and A. P. Gurgun. 2021. “Stakeholder-associated life cycle risks in construction supply chain.” J. Manage. Eng. 37 (1): 04020107. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000881.
Le, C., H. D. Jeong, T. Le, and Y. Kang. 2020. “Evaluating contractors’ production performance in highway projects using historical daily work report data.” J. Manage. Eng. 36 (3): 04020015. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000764.
Li, Y., X. Nie, and S. Chen. 2007. “Fuzzy approach to prequalifying construction contractors.” J. Constr. Eng. Manage. 133 (1): 40–49. https://doi.org/10.1061/(ASCE)0733-9364(2007)133:1(40).
Lines, B. C., P. H. Nguyen, and R. Kakarapalli. 2021. “An empirical analysis of project performance outcomes for best-value procurement in design–bid–build projects.” J. Manage. Eng. 37 (3): 04021005. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000896.
Liu, H., and J. Wu. 2018. “Research on preventive maintenance strategy of elevator equipment.” Open J. Soc. Sci. 6 (1): 165–174. https://doi.org/10.4236/jss.2018.61012.
Lourenco, S. F., M. R. Longo, and T. Pathman. 2011. “Near space and its relation to claustrophobic fear.” Cognition 119 (3): 448–453. https://doi.org/10.1016/j.cognition.2011.02.009.
Nieto-Morote, A., and F. Ruz-Vila. 2012. “A fuzzy multi-criteria decision-making model for construction contractor prequalification.” Autom. Constr. 25 (Aug): 8–19. https://doi.org/10.1016/j.autcon.2012.04.004.
Palaneeswaran, E., and M. M. Kumaraswamy. 2000. “Contractor selection for design/build projects.” J. Constr. Eng. Manage. 126 (5): 331–339. https://doi.org/10.1061/(ASCE)0733-9364(2000)126:5(331).
Park, S.-T., and B-S. Yang. 2010. “An implementation of risk-based inspection for elevator maintenance.” J. Mech. Sci. Technol. 24 (12): 2367–2376. https://doi.org/10.1007/s12206-010-1004-1.
Perrenoud, A., B. C. Lines, J. Savicky, and K. T. Sullivan. 2017. “Using best-value procurement to measure the impact of initial risk-management capability on qualitative construction performance.” J. Manage. Eng. 33 (5): 04017019. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000535.
Salawu, R. A., and F. Abdullah. 2015. “Assessing risk management maturity of construction organizations on infrastructural project delivery in Nigeria.” Procedia-Soc. Behav. Sci. 172 (Jan): 643–650. https://doi.org/10.1016/j.sbspro.2015.01.414.
Semaan, N., and M. Salem. 2017. “A deterministic contractor selection decision support system for competitive bidding.” Eng. Constr. Archit. Manage. 24 (1): 61–77. https://doi.org/10.1108/ECAM-06-2015-0094.
Singh, D., and R. L. K. Tiong. 2005. “A fuzzy decision framework for contractor selection.” J. Constr. Eng. Manage. 131 (1): 62–70. https://doi.org/10.1061/(ASCE)0733-9364(2005)131:1(62).
Singh, D., and R. L. K. Tiong. 2006. “Contractor selection criteria: Investigation of opinions of Singapore construction practitioners.” J. Constr. Eng. Manage. 132 (9): 998–1008. https://doi.org/10.1061/(ASCE)0733-9364(2006)132:9(998).
Sullivan, K. T. 2011. “Quality management programs in the construction industry: Best value compared with other methodologies.” J. Manage. Eng. 27 (4): 210–219. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000054.
Swanson, L. 2001. “Linking maintenance strategies to performance.” Int. J. Prod. Econ. 70 (3): 237–244. https://doi.org/10.1016/S0925-5273(00)00067-0.
Topcu, Y. I. 2004. “A decision model proposal for construction contractor selection in Turkey.” Build. Environ. 39 (4): 469–481. https://doi.org/10.1016/j.buildenv.2003.09.009.
Wang, W., W. Yu, I. Yang, C. Lin, M. Lee, and Y. Cheng. 2013. “Applying the AHP to support the best-value contractor selection—Lessons learned from two case studies in Taiwan.” J. Civ. Eng. Manage. 19 (1): 24–36. https://doi.org/10.3846/13923730.2012.734851.
Xia, B., A. Chan, K. Molenaar, and M. Skitmore. 2012. “Determining the appropriate proportion of owner-provided design in design-build contracts: Content analysis approach.” J. Constr. Eng. Manage. 138 (9): 1017–1022. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000522.
Xia, B., A. Chan, J. Zuo, and K. Molenaar. 2013. “Analysis of selection criteria for design-builders through the analysis of requests for proposal.” J. Manage. Eng. 29 (1): 19–24. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000119.
Yawei, L., C. Shouyu, and N. Xiangtian. 2005. “Fuzzy pattern recognition approach to construction contractor selection.” Fuzzy Optim. Dec. Making 4 (2): 103–118. https://doi.org/10.1007/s10700-004-5867-4.
Yeung, J. F. Y., A. P. C. Chan, D. W. M. Chan, Y. H. Chiang, and H. Yang. 2013. “Developing a benchmarking model for construction projects in Hong Kong.” J. Constr. Eng. Manage. 139 (6): 705–716. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000622.
Yu, W.-D., and K.-W. Wang. 2012. “Best value or lowest bid? A quantitative perspective.” J. Constr. Eng. Manage. 138 (1): 128–134. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000414.
Zavadskas, E. K., Z. Turskis, and J. Tamošaitienė. 2008. “Contractor selection of construction in a competitive environment.” J. Bus. Econ. Manage. 9 (3): 181–187. https://doi.org/10.3846/1611-1699.2008.9.181-187.
Zavadskas, E. K., Z. Turskis, and T. Vilutienė. 2005. “Simulation of multi-criteria selection of buildings’ maintenance contractor using the game theory.” Comput. Modell. New Technol. 9 (2): 7–16.
Zavadskas, E. K., and T. Vilutienė. 2006. “A multiple criteria evaluation of multi-family apartment block’s maintenance contractors: I—Model for maintenance contractor evaluation and the determination of its selection criteria.” Build. Environ. 41 (5): 621–632. https://doi.org/10.1016/j.buildenv.2005.02.019.
Zavadskas, E. K., T. Vilutienė, Z. Turskis, and J. Tamosaitienė. 2010. “Contractor selection for construction works by applying SAW-G and TOPSIS grey techniques.” J. Bus. Econ. Manage. 11 (1): 34–55. https://doi.org/10.3846/jbem.2010.03.
Zhang, X. Q., M. M. Kumaraswamy, W. Zheng, and E. Palaneeswaran. 2002. “Concessionaire selection for build-operate-transfer tunnel projects in Hong Kong.” J. Constr. Eng. Manage. 128 (2): 155–163. https://doi.org/10.1061/(ASCE)0733-9364(2002)128:2(155).
Zubair, M. U., and X. Zhang. 2020a. “Explicit data-driven prediction model of annual energy consumed by elevators in residential buildings.” J. Build. Eng. 31 (Sep): 101278. https://doi.org/10.1016/j.jobe.2020.101278.
Zubair, M. U., and X. Zhang. 2020b. “Hybrid performance-measurement model of elevators.” J. Perform. Constr. Facil. 34 (2): 04020013. https://doi.org/10.1061/(ASCE)CF.1943-5509.0001406.

Information & Authors

Information

Published In

Go to Journal of Management in Engineering
Journal of Management in Engineering
Volume 38Issue 1January 2022

History

Received: Dec 20, 2020
Accepted: Aug 26, 2021
Published online: Oct 20, 2021
Published in print: Jan 1, 2022
Discussion open until: Mar 20, 2022

Permissions

Request permissions for this article.

ASCE Technical Topics:

Authors

Affiliations

Assistant Professor, National Univ. of Sciences and Technology, Islamabad 46000, Pakistan; formerly, Ph.D. Student, Dept. of Civil and Environmental Engineering, The Hong Kong Univ. of Science and Technology, Clear Water Bay, Kowloon, Hong Kong. ORCID: https://orcid.org/0000-0002-2223-8111. Email: [email protected]
Associate Professor, Dept. of Civil and Environmental Engineering, The Hong Kong Univ. of Science and Technology, Clear Water Bay, Kowloon, Hong Kong (corresponding author). ORCID: https://orcid.org/0000-0002-9397-1011. Email: [email protected]

Metrics & Citations

Metrics

Citations

Download citation

If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.

Cited by

  • End-Users Engagement for Enacting Value of Complex Projects: An Ecological Perspective, Journal of Management in Engineering, 10.1061/JMENEA.MEENG-5724, 40, 3, (2024).
  • The Dilemma of Operator Selection in Urban Rail Transit PPP Project Operations: A LASSO Approach, Journal of Construction Engineering and Management, 10.1061/JCEMD4.COENG-12378, 149, 7, (2023).

View Options

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Media

Figures

Other

Tables

Share

Share

Copy the content Link

Share with email

Email a colleague

Share